Policies: Mier Luo's jewelry is meticulously handmade in New York City using high-quality materials sourced from the USA, with a preference for recycled materials whenever possible. Please note that earrings are crafted as pairs and may exhibit slight variations due to the handmade process. In the event that you wish to exchange or return an item, kindly ship it to the designated return address within 14 days of receiving it.

Returns: We accept returns for items within 14 days of receiving them. If you are dissatisfied with a product for any reason, please return the item within 14 days, unworn, to the provided return address. You will be refunded the amount you paid, minus the shipping fee.

Exchanges: If an item doesn't meet your expectations, kindly ship it to the return address within 30 days of purchase, and we will facilitate an exchange for the desired item.

Repairs: We proudly offer a one-year warranty for all our handmade jewelry (excluding lost earrings). If your cherished piece requires repair, such as replacing a broken chain or re-gluing studs, please contact us, and we will make every effort to restore your beloved item to its former glory.